To purchase a product through the website, choose your product and fill in information such as name, address, email address, phone number and your selection of the payment method (you may use one of our current payment services provider such as known credit card companies, Pay-Pal, Stripe or via a bank transfer). Make sure to provide correct information, otherwise we cannot ensure the completion of the reservation.
The filling of all the details required for the purchase of the product will be considered as processing an order by you (the “Order”). Upon receipt of the order, we will inspect the details you provided, and only after confirmation by the relevant payment services provider you chose, the purchase can be approved by us.
Final confirmation is also subject to the availability of the products in stock.
The shipping date will be determined from the date of approval by the relevant payment service provider.
If the order has not been approved, you will receive an e-mail message. To complete the order you will be required to contact our customer service to gain approval. Please note that in case no confirmation of the transaction was obtain, we will be entitled to cancel the order.
All products are ready to ship within Europe 2 business days (Sunday through Thursday, not including Friday, Saturday and applicable holidays) of completion of the order.
Shipping costs are as listed below:
UK – When you place an order over £25 within the UK – FREE DELIVERY
UK – your order is under £25 – Standard UK delivery (up to 5 days) – £4.99
UK – If your order is under £25 – Next day delivery – £8.99
Europe – When you place an order over £40 within Europe – FREE DELIVERY
Europe – If your order is under £40 – £9.99 / up to 10 days
International – £9.99 – Please allow up to 10 working days.
We will provide only products which were paid in full, as described above, to the address which you entered during the ordering process.
Shipping fees are to be added automatically.
We will not be responsible for any delay in supply and/or non-supply caused by events not under our control such as force majeure events, including strikes lockouts and the like.
You must immediately notify us in case the product is not delivered during the specified delivery period.
When supplying the product our representative may demand the presence of the credit card holder at the time of product delivery, and/or presenting an ID card of the credit card holder and/or the credit card holder’s signature on the voucher as a condition for delivering the product.
As for next day deliveries, if an order has been placed during the weekend (Saturdays, Sundays) the next day delivery day of receipt would be the following Tuesday. Next day deliveries orders should be made by 13:00 otherwise they will be sent out the following day.
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